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SEBI Registered: Investment Adviser | SEBI License Number: INA0000022437

Grievance Policy

Last Updated: May 12, 2026
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Escalation Matrix

StagesParticularsMailPhoneAddressWorking Hours
First StageCustomer Supportcomplaints@finspurt.com86986941421105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607Mon-Fri, 10 AM - 6 PM
Second StageCompliance OfficerCompliance@finspurt.com90598636391105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607Mon-Fri, 10 AM - 6 PM
Third StagePrincipal OfficerPricipalOfficer@finspurt.com96191424771105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607Mon-Fri, 10 AM - 6 PM
Fourth StageCEOceo@finspurt.com86986941421105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607Mon-Fri, 10 AM - 6 PM

Grievance Redressal Process

This process ensures that your concerns are escalated to the appropriate personnel at every stage, guaranteeing a fair and prompt resolution.

Step-1

Initial Contact:

Start by reaching out to our Customer Care team at complaints@finspurt.com. They are equipped to assist with most issues and will strive to resolve your concern at the earliest.

Step-2

Escalation to Compliance Officer:

If your concern remains unresolved, escalate the issue to the Compliance Officer. They will ensure a thorough review and take appropriate action to resolve the matter.

Step-3

Escalation to Principal Officer:

In cases where the issue remains unresolved despite all prior steps, you can escalate it to the Principal Officer.

Step-4

Final Escalation to CEO:

For unresolved issues that require higher attention, you may escalate your concern to our Chief Executive Officer (CEO), who will personally review and address the matter.

Customers who are not satisfied with our response can file a complaint with the Securities and Exchange Board of India at https://scores.sebi.gov.in/.

Grievance Policy

1. The Client shall, in the first instance, lodge any grievance, complaint or concern (collectively, “Grievance”) with Finspurt’s Help Desk by sending an email to complaints@finspurt.com, setting out full and sufficient particulars of the Grievance, including relevant dates, facts, and supporting documents, to enable Finspurt to examine and address the same in an efficient manner (“Stage 1”). Finspurt shall endeavour to resolve the Grievance raised at Stage 1 within a period of one (1) working week from the date of receipt of the email at the Help Desk.

2. If the Client does not receive a satisfactory response within the aforesaid period, or is not satisfied with the response provided at Stage 1, the Client may escalate the Grievance to Stage 2 by addressing an email to the Compliance Officer of Finspurt at Compliance@finspurt.com, along with the previous correspondence and any additional details or documents, if any. Finspurt shall endeavour to resolve the Grievance at Stage 2 within one (1) working week from the date of such escalation (“Stage 2”).

3. If the Client does not receive a satisfactory response within the aforesaid period at Stage 2, or remains dissatisfied with the resolution provided thereunder, the Client may further escalate the Grievance to Stage 3 by addressing an email to Finspurt’s Principal Officer at PricipalOfficer@finspurt.com (or such other updated email address as may be notified by Finspurt from time to time). The Principal Officer shall examine the matter and Finspurt shall be responsible for endeavouring to resolve the Grievance at Stage 3 within one (1) working week from the date of such escalation, subject always to the timelines specified under the IA Regulations and any applicable SEBI circulars.

4. For further unresolved issues that require higher attention, you may escalate your concern to our Chief Executive Officer (CEO), who will personally review and address the matter at ceo@finspurt.com

5. Customers who are not satisfied with our response can file a complaint with the Securities and Exchange Board of India at https://scores.sebi.gov.in/.

Any query or complaint that requires additional time will be explained by the company to the Customer, along with the expected timeframe for resolving it.

Client here means all the clients who are registered with Finspurt Analytics Private Limited

For detailed grievance redressal policy, please click here