Grievance Policy
Escalation Matrix
Stages | Particulars | Phone | Address | Working Hours | |
|---|---|---|---|---|---|
First Stage | Customer Support | complaints@finspurt.com | 8698694142 | 1105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607 | Mon-Fri, 10 AM - 6 PM |
Second Stage | Compliance Officer | Compliance@finspurt.com | 9059863639 | 1105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607 | Mon-Fri, 10 AM - 6 PM |
Third Stage | Principal Officer | PricipalOfficer@finspurt.com | 9619142477 | 1105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607 | Mon-Fri, 10 AM - 6 PM |
Fourth Stage | CEO | ceo@finspurt.com | 8698694142 | 1105, Lodha Supremus, Kolshet, Thane (W), Mumbai - 400607 | Mon-Fri, 10 AM - 6 PM |
Grievance Redressal Process
Step 1: Contact Care
Start by reaching out to our Customer Care team at complaints@finspurt.com.
Step 2: Compliance Officer
If unresolved, escalate to the Compliance Officer at Compliance@finspurt.com.
Step 3: Principal Officer
In cases where the issue remains unresolved, you can escalate it to the Principal Officer at PrincipalOfficer@finspurt.com.
Grievance Policy
1. The Client shall lodge any grievance with Finspurt’s Help Desk at complaints@finspurt.com.
2. Escalation to Compliance Officer at Compliance@finspurt.com.
3. Further escalation to Principal Officer at PricipalOfficer@finspurt.com.
4. Escalation to CEO at ceo@finspurt.com.
5. File a complaint with SEBI at https://scores.sebi.gov.in/.